How Better Systems Can Transform Your Business (With Katie Hutchinson of KHIT Consulting)
Running a business is hard enough. The last thing you need is software that creates more work instead of solving problems.
In this episode of 502 Entrepreneurs, we sat down with Katie Hutchinson, founder of KHIT Consulting, to talk about how the right systems — and the right mindset — can completely change how a business operates.
And as it turns out, Katie didn’t even plan to start a company.
An “Accidental” Entrepreneur
Katie began her career as an English teacher before transitioning into project management and tech consulting. What started as helping on a single project quickly snowballed into more work than she could handle alone.
So she hired help.
Then more help.
Then in February 2019, KHIT Consulting was officially born.
By early 2020, she had converted her contractors into full-time employees — right before the world shut down. Despite the timing, the company survived and grew. Today, KHIT Consulting has nine team members and clients across multiple states.
What Does KHIT Consulting Actually Do?
Katie describes it as technology matchmaking.
Her team helps businesses:
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Select the right software
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Implement and customize systems
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Train staff
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Integrate platforms (“marry” software)
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Automate repetitive tasks
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Generate powerful reports
And no — not all automation is AI.
Katie explains that robotic process automation can handle repetitive tasks like uploading thousands of spreadsheet entries or combining datasets — without artificial intelligence. It’s simply smart process design.
The goal? Eliminate duplicate entry and human error.
As Katie put it, “It’s 2026. You shouldn’t be entering the same data in multiple places.”
Why Nonprofits and Behavioral Health Organizations Need This Most
KHIT Consulting has a heart for nonprofits, mental health providers, behavioral health organizations, and substance use programs.
These organizations carry heavy reporting burdens. Government funding, Medicaid billing, licensing requirements, and board oversight all require clean, accurate data.
KHIT Consulting helps them:
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Create clean, structured data collection
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Build automated reporting systems
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Reduce staff workload
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Ensure compliance
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Improve billing processes
Instead of spending hours compiling reports, organizations can focus on serving people.
That’s impact.
Building a Company Where People Can Be Themselves
Katie openly shared her experience with ADHD and struggling in traditional corporate environments. She was once told she’d “never get anywhere” because of her personality.
So when she built KHIT Consulting, she decided to do it differently.
Her company culture emphasizes:
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Flexibility
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Persistence
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Emotional intelligence
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Authenticity
She’s created a “band of misfits” — talented professionals who may not have thrived in rigid corporate structures but flourish in a flexible, supportive environment.
And it works.
Podcast Host/Photographer/Business Owner
As the host of 502 Entrepreneurs, I bring real-world experience from building two service-based businesses from the ground up. I know what today’s customers expect — and what it takes to deliver. Whether I’m behind the camera in my real estate photography business or managing my cleaning company, my focus is always the same: make life easier for clients through clear communication, modern tools, and reliable, stress-free service.
On this show, I share honest, practical lessons about customer service, building trust, and using streamlined systems to simplify the client experience. I believe that great service isn’t just about finishing the job — it’s about setting clear expectations, communicating proactively, and standing behind your work long after the invoice is paid.
I’m passionate about helping fellow entrepreneurs — whether they’re just starting or scaling up — learn how to deliver quality work, simplify their processes, and create businesses that people rave about. Each episode is a chance to share real stories, useful tools, and the lessons I’m still learning every day while building my companies here in the 502.
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